Terms of Service.

1. Agreement

These terms govern your use of dealervance.com and any services provided by DealerVance (“we”, “us”). By using the site or engaging our services, you agree to these terms.

2. Who may use the service

Our services are intended for businesses. By using them you confirm you are authorised to act on behalf of the business you represent.

3. What we provide

We provide operational software and related consulting services for flooring dealers, including concern and issue management, opportunity and customer follow-up, reputation and referral support, and operational reporting. The specific services you receive are set out in the agreement or proposal we provide to you.

4. The Dealer Assessment

A Dealer Assessment is provided free of charge and carries no obligation. Recommendations arising from an assessment are advisory. Results depend on your own implementation, team and market conditions, and we do not guarantee specific business outcomes.

5. Your responsibilities

• Provide accurate information about your business.
• Keep your account credentials secure and confidential.
• Use the service lawfully, and in line with the privacy and consent rules that apply to your own customers — including when contacting them.
• Do not attempt to copy, resell, reverse-engineer or interfere with the service.

6. Your data

You retain ownership of the business and customer data you put into the service. We use it to deliver the service to you, as described in our Privacy Policy.

7. Fees

Fees, billing frequency and payment terms are set out in your service agreement. Unless that agreement says otherwise, fees are payable in advance and are non-refundable for the period already provided.

8. Intellectual property

The DealerVance platform, our brand and all related materials remain our property. You are granted a limited, non-exclusive right to use them for the purpose of operating your own business while your agreement is active.

9. Availability

We work to keep the service available and reliable, but we do not guarantee uninterrupted access. We may need to suspend access for maintenance, updates or reasons outside our control.

10. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses, including lost profits or lost business opportunities, arising from your use of the service. Our total liability is limited to the amount you paid us in the twelve months before the event giving rise to liability.

11. Ending the agreement

Either party may end the agreement in line with the notice terms set out in your service agreement. On termination, your access ends and you may request a copy of your data within a reasonable period.

12. Changes to these terms

We may update these terms from time to time. Material changes will be communicated to active clients. The date at the top shows when they were last changed.

13. Governing law

These terms are governed by the laws of the Province of Alberta, Canada.

14. Contact

Questions about these terms? Reach us through our contact page.